Rolet Privacy Policy — Your Information, Our Responsibility

Protecting your privacy at rolet is one of our highest priorities. This Privacy Policy ("Policy") describes how we collect, use, store, and safeguard your personal information. By using the rolet platform, you agree to this Privacy Policy.

We believe users have the right to full control over their own data. To that end, we maintain complete transparency about our data practices and give you the ability to make meaningful decisions about your information.

This privacy policy applies to the rolet website, mobile app, and all associated services. Our Terms & ConditionsIt is recommended to read this policy alongside the -.

To operate the rolet platform, we collect several types of information. The categories are detailed below:

We only collect information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.

• Information provided directly through the registration form is collected.
• Technical information is collected automatically while you use our services.
• Documents uploaded during the KYC process are stored securely.
• Records of communications with customer support are retained.
• Identity verification information may be obtained through third-party providers.

Rolet uses collected data only for specific, legitimate purposes. Our data usage policy is fully transparent and committed to protecting the interests of our users.

• To create and manage your account and ensure access to our services.
• To process deposits, withdrawals, and other financial transactions.
• To complete age verification and identity verification (KYC).
• To conduct monitoring for fraud prevention and anti-money laundering purposes.
• To ensure the security and stability of the platform.
• To deliver a personalized gaming experience and relevant offers.
• To analyze gaming behavior in line with responsible gaming guidelines.
• To meet legal obligations and fulfill regulatory reporting requirements.
• To assist with customer support and complaint resolution.

Rolet retains your personal data only for as long as it is necessary or legally required. Retention periods depend on the type of data and the purpose for which it was collected.

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 7 years, as required by law.
• KYC documents: up to 5 years following verification.
• Customer support conversations: 2 years after resolution.
• Self-exclusion data: 5 years after the exclusion period ends.

Once the designated retention period expires, data is securely deleted or anonymized. Removal from backup systems may take additional time, but such data is never used in any active process.

Rolet never sells your personal data to third parties. However, information may be shared in certain specific circumstances in order to provide our services:

• Payment providers: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• Identity Verification Services: Approved third-party verification services are used for the KYC process.
• Legal Authorities: Information may be disclosed to government authorities in response to a court order or legal obligation.
• Technology partners: Cloud service and cybersecurity providers that support platform operations.

Cookies and similar technologies are used on the rolet website and app to enhance your experience. Cookies are small data files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure platform security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collects platform usage statistics to help improve our services.
• Marketing Cookies: To show you relevant offers — you can opt out at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

As a rolet user, you have the following rights over your own personal data:

• Right to Know: You can find out exactly what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request the deletion of your data.
• Right to Portability: You may request an export of your data in a standard portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Withdrawal of Consent: You can opt out of marketing communications at any time.

To exercise any of the rights above, email us at support@rolet.ws. We will respond to your request within 30 days.

Rolet strictly does not serve anyone under the age of 18. Collecting or storing data from minors is completely against our policy.

• Age verification is mandatory at the time of registration.
• In cases of doubt, age verification via KYC documents will be required.
• If a minor is identified, the account will be closed and all associated data will be deleted.
• Parents can report any suspicious accounts.

Rolet maintains the highest technical and organizational security measures to keep your data safe. Our security framework follows industry best practices.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data at rest is stored in encrypted storage.
• Two-factor authentication (2FA) is available for added account security.
• Regular security audits and penetration testing are conducted.
• Suspicious activity is automatically detected and blocked.
• Strict data access controls and mandatory training are enforced for all staff.

Rolet may update this Privacy Policy from time to time. Revisions may be made due to legal changes, the introduction of new services, or changes in business operations.

• For significant changes, you will be notified by email at least 14 days in advance.
• The date of each update will be clearly stated at the top of the page.
• Continuing to use the platform after any changes have taken effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions about this privacy policy or wish to make a request regarding your data, please get in touch with us.

• Email: support@rolet.ws — for data protection requests.
• Live Chat: Instant support from any page on the platform.
• Help Center: Find answers to common questions here.